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Soft Skills Topics High-performing teams need high-performing individuals. To be
successful in today’s high-paced environments it takes not only
technical or business know-how, but personal mastery as well. For a
person to be truly effective in any given situation, he need to
bring in the appropriate personal skills as well as his knowledge
and experience. We structure our courses with practical experience
in mind so that participants take away with them 'soft skills' which
can be applied immediately.Emotional Intelligence
Emotional intelligence is the ability to recognize the emotions of
yourself and others around you, manage potential effects of your
emotions on others, and consider all of the emotions in relations
and in decision making and problem solving. Emotional intelligence
is a critical ingredient in self-leadership and in leadership of
others and it requires one to be self-aware and have strong empathy
for others
Rapport Building Skills
Building rapport is basically about getting on with the client. It's
one of the key consulting skills which more technically-oriented
consultants overlook. Without the skills of rapport building the
basic consulting goals of selling, influencing, guiding and managing
are much more difficult (if not impossible) to achieve.
Customer Relationship Management
Participants explore the ability to handle a variety of customer
situations and issues which are fundamental in providing effective
customer service in business to business relationships.
Organizations need individuals with the right relationship skills to
satisfy these demands
Problem Solving Techniques
By using these techniques you can start to tackle problems which
might otherwise seem huge, overwhelming and excessively complex.
These tools give you a starting point in problem solving where other
people would just feel helpless and intimidated by the situation.
Creativity
Creativity at Work is a rich resource for developing personal
creativity and organizational innovation in the workplace.
Stress Management
We look at a range of stress management techniques. Unlike some
other approaches to stress management, our approach is such that it
is possible to take stress at source itself. This means that not
only do we show you how to deal with the symptoms of stress; we also
show you how to deal with the underlying causes of stress as well.
Conflict Management
Participants learn to use techniques to manage differences, defuse
difficult situations and cope with anger. Facilitators use
interactive exercises to reinforce the actions necessary to prevent
and resolve conflict.
Developing Assertive Approaches
Being assertive involves stating your point clearly and positively.
Developing an assertive approach is an important step in your
evolution towards complete self-expression.
Business Etiquette
This module seeks to help participants gain a competitive edge in
the business world. The course will cover business manners and
etiquette, social graces in business and projecting a professional
image through personal grooming.
Ego Stats
We each have internal models of behaviors and we play these roles
with one another in our relationships. We even do it with ourselves,
in our internal conversations. This module teaches how to use the
right behaviors at the right time.
Interview Skills
To program the Participant to thrive in the face of accelerated
change and an increasingly competitive market.
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